Grievance Redressal Officer & Escalations.
In compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
24-Hour Acknowledgment SLA
Every formal grievance ticket is assigned a unique tracking number and acknowledged within 24 hours.
15-Day Resolution Guarantee
Complaints are investigated and resolved with written notification within 15 business days.
Designated Grievance Redressal Officer Details
Users, buyers, vendors, or rights holders may direct formal complaints regarding platform content, consumer disputes, data privacy, or statutory non-compliance to our designated officer:
Designation: Chief Grievance & Statutory Compliance Officer
Company Entity: Rishal Babu & Co.
GSTIN Registration: 29CTFPP6205E1ZN
Corporate Office: G12 Surya Hillview Apartments, Bhatri Road, 4th Cross Vidya Nagar, Cantonment, Ballari, Karnataka 583104, India
Direct Email Desk: grievance@rishalbabu.com / hello@rishalbabu.com
Telephone Hotline: +91 94918 43434 (Mon-Sat, 9:30 AM - 6:30 PM IST)
Grievance Submission & Escalation Procedure
- Filing Complaint: Send an email to
grievance@rishalbabu.comspecifying your full name, registered mobile/email, transaction ID/Order PO number, and a detailed description of your grievance with supporting documents. - Ticket Generation: You will receive an automated ticket registration number within 24 hours confirming receipt.
- Investigation & Hearing: Our grievance committee reviews the claim against PO specifications, digital logs, or content guidelines.
- Final Redressal: A formal written resolution is dispatched to your registered email within 15 business days.
Need to lodge an official grievance ticket?
Email grievance@rishalbabu.com with your transaction reference.