Cancellation, Refunds & Quality Returns.
Effective Date: January 1, 2026 • Last Updated: September 16, 2026.
Digital Allocations
Instant digital publishing on live map. Cancellable prior to payment completion. Duplicate payment errors 100% refunded in 5-7 days.
7-Day Quality Window
B2B physical shipments with defect claims inspected against PO specifications within 7 business days of delivery.
5-7 Day SLA Settlement
Approved refunds credited directly back to the original source bank account, credit card, or UPI ID.
1. 2M Pixel World Digital Product Policy
Digital products on 2M Pixel World include digital pixel allocations, 3D WebGL skyscraper slots, founding rank badges, and custom brand plot listings on the 2,000,000 pixel interactive atlas canvas.
Upon successful checkout, digital pixels are assigned, locked, and rendered on the live public 2D map and 3D WebGL space instantly. Consequently, digital pixel allocations are non-cancellable and non-refundable once published.
If a network drop or gateway glitch results in double-billing or payment deduction without issuing your pixel plot confirmation, we guarantee a 100% refund of the duplicate amount within 5 to 7 business days.
2. B2B Physical Manufacturing Order Cancellations
For custom manufacturing orders, contract procurement, and physical trade consignments:
Orders cancelled prior to raw material procurement or custom tooling setup are eligible for a 100% refund minus payment processing gateway charges.
Once batch manufacturing or custom tooling has commenced, cancellations are subject to a deduction reflecting actual accrued raw material and labor expenses incurred by the vendor network.
3. Quality Defect Returns & Inspection Process
Buyers receiving physical B2B shipments must inspect consignments against agreed Purchase Order (PO) specs and tolerances within 7 business days of delivery receipt.
- Valid Grounds for Return: Technical tolerance mismatch exceeding agreed drawings, material defect, damaged transit condition, or wrong item delivery.
- Filing a Ticket: Email
support@rishalbabu.comor submit a Return Ticket in the Buyer Portal with unboxing photographs, batch numbers, and dimensional inspection reports. - Replacement vs. Refund: Vendors are provided 7 business days to dispatch a corrective replacement batch. If replacement is not feasible, a full credit note or refund is issued.
4. Refund Execution Timelines & SLA
All approved refunds are initiated within 24 hours of claim verification and credited back to the original payment source:
5 to 7 Business Days SLA
2 to 4 Business Days SLA
Need help initiating a return or refund ticket?
Contact our support team at hello@rishalbabu.com or call +91 94918 43434.